Returns & Refunds
Please note our Returns Policy
- If you are not completely satisfied with your purchase, we will refund or exchange the item within 14 days of purchase*.
- Please note that certain items are not returnable.
With Receipt: Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, in the original payment method.
- Without Receipt: Items returned within the guidelines without a receipt will be processed at the lowest sale price.
- Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.
- Where delivery on an order was free of charge, courier charges will be deducted.
- If something is faulty or if we need to send replacements for whatever reason, we need to receive the old item back before sending a new one.
- Unwanted items returned for refund or replacement should be returned in an unused condition in its’ original packaging and with all accompanying manuals and accessories.
For defective items, please allow a reasonable amount of time to attend to the problem. In certain cases, the item may be referred to the supplier.
- *Our standard return policy does not apply to the following items:
For health reasons, items such as underwear and food are not returnable.
Close-out special price items are not returnable.
- No cash refunds, EFT only.
Send items to:
Camp And Climb
58 Section Street
Paarden Eiland, Cape Town
or to the store where purchased.
Remember to register the package.
Remember to include a copy of your receipt.