Returns & Refunds

Returns & Refunds

Please note our Returns Policy

  • If you are not completely satisfied with your purchase, we will refund or exchange the item within 14 days of purchase*.
  • Please note that certain items are not returnable.
    With Receipt: Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, in the original payment method.
  • Without Receipt: Items returned within the guidelines without a receipt will be processed at the lowest sale price.
  • Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.
  • Where delivery on an order was free of charge, courier charges will be deducted.
  • If something is faulty or if we need to send replacements for whatever reason, we need to receive the old item back before sending a new one.


  • Unwanted items returned for refund or replacement should be returned in an unused condition in its’ original packaging and with all accompanying manuals and accessories.
    For defective items, please allow a reasonable amount of time to attend to the problem. In certain cases, the item may be referred to the supplier.
  • *Our standard return policy does not apply to the following items:
    For health reasons, items such as underwear and food are not returnable.
    Electronic goods are not returnable.
    Close-out special price items are not returnable.
  • No cash refunds, EFT only.

Send items to:
Camp And Climb
58 Section Street
Paarden Eiland, Cape Town

or to the store where purchased.

Remember to register the package.
Remember to include a copy of your receipt.